Opening a TMR request

TMR is the IT department ticketing system. Almost every request on this site starts with a TMR ticket — worth reading once.

• Approx. 5 min

1. Make sure you are on the right network

   This is where most people get stuck.

   • From your office or lab — a computer connected by network cable. Works.
   • From campus Wi-Fi (eduroam) — does not work.
   • From home — only through the university VPN.

2. Sign in

   Go to tmr.biu.ac.il with your Bar-Ilan username and password — the same ones you use for email and for your computer.

3. Open the request

   Open a new request and describe what you need. The more precise the details, the faster it is handled:

   • Location — building and room number.
   • Inventory number — if it concerns a specific computer, monitor or printer.
   • Anant requisition number — if you already issued one.
   • Screenshot — if it is an error.

4. Keep the ticket number

   You will get a ticket number. Keep it — you need it for any follow-up, and some processes (a new network point, for example) require a second ticket that references the first.

Updated July 2026